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Callback Hold Calendar Time Zone
Posted:
Fri Apr 01, 2011 8:44 pmby rougeleaf
Does the Callback Scheduler calendar use the server timezone or the dialed phone number timezone to schedule a callback?
VERSION: 2.2.1-237
BUILD: 100510-2015
Posted:
Fri Apr 01, 2011 8:53 pmby williamconley
i would assume the prospect's time zone. but it is fairly easy to test. have you tested it? (i'm not sure i'd take anyone's word for it even if you DO get an answer ... testing it makes more sense, yes?)
Posted:
Fri Apr 01, 2011 9:34 pmby rougeleaf
tested and found the callback calendar is using the server time which is in the Philippines. Prospects are in USA and UK. Trying to verify which timezone Vicidial was intended to use and that my configurations were correct.
Would love to use the prospects time zone and enter the date/time that they specified rather than having to convert the date/time and then schedule the callback.
Posted:
Sun Apr 03, 2011 12:24 amby williamconley
try upgrading to SVN and truly testing it. If you are right, then post it to the Issue Tracker and you may get your wish in time.
(Sponsoring it may help that along a bit, of course).
Posted:
Sun Apr 03, 2011 11:39 amby mflorell
Callbacks use the server time, not the customer's time.
Posted:
Mon Apr 04, 2011 9:12 amby williamconley
so for now, train the agents to know what to set it to ...