Not understanding multiple call handling
Posted: Thu May 05, 2011 7:30 pmVERSION: 2.4-285
BUILD: 101022-1427
ASTERISK: 1.4.27.1
4 Agent machines
2 DB servers
2 recording stores
150 seats
How does one do multiple call handling?
Our agents park calls, but seem unable to pickup a call from the
list at the bottom of the screen. (aka take call)
Is there some other process for multiple call handling or something I have
missed in the config?
--
brian
BUILD: 101022-1427
ASTERISK: 1.4.27.1
4 Agent machines
2 DB servers
2 recording stores
150 seats
How does one do multiple call handling?
Our agents park calls, but seem unable to pickup a call from the
list at the bottom of the screen. (aka take call)
Is there some other process for multiple call handling or something I have
missed in the config?
--
brian