Popup Caller Information to Respective Agent

Hi All,
We are developing an application using vicidial. But we are falling in a problem such that when a registered user calling to an agent then we need to show/popup the detail information of this user to this agent.One important issue is in this case this popup information will come from another database not vicidial’s own database.
Now my question is that there has any way to configure this thing from admin panel or we have to change code/database to adjust this kind of customize?
Anybody can help me for this?
We are developing an application using vicidial. But we are falling in a problem such that when a registered user calling to an agent then we need to show/popup the detail information of this user to this agent.One important issue is in this case this popup information will come from another database not vicidial’s own database.
Now my question is that there has any way to configure this thing from admin panel or we have to change code/database to adjust this kind of customize?
Anybody can help me for this?