Agent Statistics

[ChelRett]

Just a quick question. I run reports usually by the day, but now I need to run them hourly. Is there any way to run reports by the hour for outbound calls?

Thank you in advance!

[williamconley]

1) when you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation

2) "Reports"? Which Reports?

[ChelRett]

Sorry, I don't know any of that, just an admin of an office. Oh well. Thanks though. As far as reports, I usually run the agent detailed report by day. I will just run it every hour and do the math.

[mcargile]

The agent detailed report is actually not very accurate. It uses a large amount of data that comes from the JavaScript engine that is running in the agents web browser. Every single JavaScript engine out there is full of bugs. As a result you get some very weird data showing up in those reports. Calls that lasted three days from the start time, but the next call came two minutes after the start time. Agents being on pause for days yet taking a few hundred phone calls. Stuff like that.

There is a cron job on the server that goes through once per hour and fixes some of these data anomalies, and then in the middle of the night there is another script that goes through and fixes more of them. Thus the agent detailed report really is not accurate until the next day.

Running the agent detailed report every hour and doing the math will probably make your head hurt. Nothing will line up or look correct. The only way to fix this it so have Mozilla, Microsoft, Google, Apple, Opera, etc fix their JavaScript engines which probably will not be happening any time soon.