Hardware recommendations.

[DarnoQ]

I would like to kindly ask you for hardware recommendations for our Call Center.

Currently we own serwer 1: 2x proc Xeon 2,66 (2mb L2cache , 8 GB ram and serwer 2: 4 GB ram, 3x Xeon 2,5 ghz ( 512kib L2cache, 1mib L3cache).

Around 15 agents will be on random digit dialing projects with ratio 15-30, without recording.

Except them there will be 50 agents on mainly small ~5 person projects with full recording.

What should I buy?

[DarnoQ]

All outbound. Average ratio on small projects 1,5-3,5

[ciacho]

The best solution is to allocate tasks to several servers.

For 50 agents You need:
1 DB server (Quad Core, >=8GB RAM, high speed >300GB HDD)
2 Dialers server (Quad Core, 4GB RAM) (25 agents per server)
1 WWW server (Quad Core, 4GB RAM)

[actiondave]

I have read various hardware threads. Can someone recommend what kind of server I need for a:

25 seat outbound only setup with full recording.

not sure of the ratio

and will usb headsets with zoiper be sufficient?

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I am looking at something like this to start with a test.

Dell Poweredge 1950 Server
Quad Core 2.33Ghz 8MB , 2GB , 2x73GB 2.5 " 10k SAS , Raid

Configuration Details:
One 2.33GHZ Quad Core E5345 8MB 1333fsb CPUs installed
4x1GB PC5300 667MHZ RAM Installed
Perc 5i SAS Raid Controller with battery Back up Raid 0,1,5,10
Two Dell 73GB SAS 10k 2.5 " Hot Swap Drive Included
Includes Dell Rapid Rail Kit
DVD
TWO hot swap power supplies
Two PCI-E Risers