Page 1 of 1
pop up information in inbound
Posted:
Wed Dec 14, 2011 11:30 amby callcentersolutions
Hi,
i have setup inbound campaign. It is working perfectly but the issues i got is i didnot get the customer information in the pop up. i can see the caller id but couldnot get the customer information. i have uploaded some data in list which match the caller id of incoming calls but still couldnot get the customer information matched of caller id. I think this is default behavior of vicidial and i am missing somewhere.
Thanks
my version is
VERSION: 2.2.1-237
BUILD: 100510-2015
Thanks
Posted:
Wed Dec 14, 2011 3:34 pmby indreias
Could you explain how did you route the calls to the inbound campaign?
Our method is to set up a DID, use 'IN_GROUP' DID route, set the desired In-Group ID and use the right In-Group List ID.
From the Help section:
===
In-Group List ID - If IN_GROUP is selected as the DID Route, then this is the List ID that leads may be searched through and that leads will be inserted into if necessary.
===
HTH,
Ioan
In-Group Call Handle Method
Posted:
Thu Dec 15, 2011 1:21 pmby striker
what you have selected for "In-Group Call Handle Method" in DID modify screen
click the help button to know more details of the "In-Group Call Handle Method"
Re: In-Group Call Handle Method
Posted:
Mon Dec 19, 2011 1:46 pmby williamconley
striker wrote:what you have selected for "In-Group Call Handle Method" in DID modify screen
click the help button to know more details of the "In-Group Call Handle Method"
Perfect.
you have good answers for a 400 post guy.
Re: pop up information in inbound
Posted:
Mon Aug 18, 2014 7:48 amby Zia
Hi,
Here we can go to the DID and serch for "
In-Group Call Handle Method" default you will find
CID there, just change it to
CIDLOOKUP and submit.
your problem is solved....
Re: pop up information in inbound
Posted:
Wed Jan 14, 2015 10:11 amby udy786
Thanks everyone. Same problem was on a server. Just replaced CID with CIDLOOKUP and its working. Now showing customer's information on Inbound calls.
Re: pop up information in inbound
Posted:
Thu Aug 01, 2019 9:51 amby ghernandez
Zia wrote:Hi,
Here we can go to the DID and serch for "
In-Group Call Handle Method" default you will find
CID there, just change it to
CIDLOOKUP and submit.
your problem is solved....
Hey buddy that worked for me.
Thanks.
Re: pop up information in inbound
Posted:
Fri Oct 04, 2019 5:27 pmby diegoalexander91
I recommend using CIDLOOKUPRC if you have user groups configured. This will look for lead information only in the lists associated with the campaign, and NOT in the entire system. So that in the future they don't have permission problems.
You can find the differences by looking for "vicidial_inbound_dids-call_handle_method".