vicidial.org

Is it possible if you are monitoring a call, to terminate it if what is being said isn't correct,etc.? I know you can "Emergancy Log Out" an agent... but that doesn't terminate the call...

1) Welcome to the party!

2) Newbie notes:

when you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) ssh into the server and you can terminate a call at will within asterisk

4) use the astguiclient interface which may have the ability to terminate a call (but then again, maybe not! LOL /agc/astguiclient.php). Otherwise, the ability to terminate a call does not yet seem to be something I've bumped into. haven't really looked recently, though.

5) If you cannot find it, consider submitting an issue on the VICIDIAL Issue Tracker requesting this feature and then seriously consider sponsoring its development (or at least committing some funds to it so others may join and get it built). the link is at the top of this page.

Vicibox 3.10 from ViciBox_Redux.x86_64-3.1.10.iso | Vicidial 2.4-350a Build 111201-0939 | Asterisk 1.4 | Three Servers | No Digium/Sangoma Hardware | No Extra Software After Installation

It would be possible (i'm not sayin simple ...) to create a special extension that could be dialed to "auto-kick" the agent while replacing them with the manager.

In theory, you could create a special extension that would allow the manager to dial it and cause the manager to 'barge' while at the same time 'kick' the agent out of the conference.

That would be one way.

Another would be to create an api interface method to transfer the call to a closer or another agent. I'm not sure if there is anything that would be able to do this in the present api interface, though, but that could be made if it isn't.

Documentation for api is in /usr/src/astguiclient/VERSION/docs (along with non-agent api which is for things that happen outside the agent interface, but you want the "api" which is for stuff within the agent interface for this).