delay when comsumer answers phone
Posted: Mon Feb 06, 2012 4:08 pmIs there any delay in connection when a consumer answers his phone and the agent get conneted to that call when calling in ratio or predictive mode ?
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delay when comsumer answers phone
http://forum.eflo.net/VICIDIALforum/viewtopic.php?f=2&t=23294
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Posted: Mon Feb 06, 2012 4:08 pmPosted: Mon Feb 06, 2012 5:29 pmalways.
Posted: Mon Feb 06, 2012 5:30 pmhow long is the delay?
Posted: Mon Feb 06, 2012 5:41 pmSorry for being unclear.
I hit the submit button like a flash.
Mostly it depends on how quick your database can find the available agent.
But we have timed it before and it went about a second or more.
I hit the submit button like a flash.
Mostly it depends on how quick your database can find the available agent.
But we have timed it before and it went about a second or more.