Interpretation-Real-Time All Campaigns Summary ???

[scenarist]

Does anyone can help me with some interpretations of status and explain me what which status exactly means? Yes , I read manager manual and it is not enough to understand some things about status )

1. First question is what is campaign is better defined?
2. In first campaign 100 , CALLS TODAY:15641 , but DROPPED/ANSWERED:3906/5891 (3906+5891=9797) it is not equal 15641, what is with the rest of calls 15641-9797=5844 ???
i.e which statuses of calls belongs to ANSWERED and which statuses of calls belongs to DROPPED ???
3.What means DIL DIFF and DIFF? What is desirable values ??
4. what means AVG CUSTTIME ?

p.s I know for definition of statuses under Human Answered column. In manager manual wrote:
"Selectable defines whether it shows up in the ViciDial agent screen as an agent disposition. The
human_answered field is used when calculating the drop percentage, or abandon rate. Setting
human_answered to Y will use this status when counting the human-answered calls" ??
I understood above but not completly?

[williamconley]

1. First question is what is campaign is better defined?

i have no way to know what this means, sorry.

2. In first campaign 100 , CALLS TODAY:15641 , but DROPPED/ANSWERED:3906/5891 (3906+5891=9797) it is not equal 15641, what is with the rest of calls 15641-9797=5844 ???
i.e which statuses of calls belongs to ANSWERED and which statuses of calls belongs to DROPPED ???

those would be NOT answered calls.

3.What means DIL DIFF and DIFF? What is desirable values ??

if you do not have a statistical person handy, these values will not do you any good. if your goal is to reduce the wait time between calls for your agent, focus on that and just watch those numbers and see if you notice any relevance.

4. what means AVG CUSTTIME ?

that would be the average amount of time each agent spends with each customer.

also of note: 66.3% dropped calls! waaaaay too high. you are wasting money and will likely end up with prospects who refuse to answer your calls and complain to the authorities that you are bugging them. aggressive dialing is a downward spiral usually used by call centers who are not going to be in business long ... but that's just My Opinion.