vicidial.org

Hello everyone,

Is there any way i can take DTMF digits from the customer and insert it into an custom fields during a call. I need it so that the customer can directly pin in the codes without spelling it to the agents.

Any suggestions is very much appreciated.

Thanks

It's been several years since I did it, but the agi-VDAD_pin_IVR.agi script was created for this purpose.

Thank you for leading me in correct direction. But is the vicidial_list_pins tables used anywhere. How will I extract data from it and use it?

Actually I want to be able to get customers dtmf codes into a custom field in the agent screen and submit the lead details to a remote url using webforms.

I can have a cron script to periodically send this data of a lead from vicidial_list_pins to the remote URL, but I wanted to have a elegant solution and be able to do it in one go from the agent screen itself.

Hope to find a solution to this.

Thanks
Shridhar

What you are describing will require some custom programming, but I'm sure it's possible.