Park Call questions

[B.lee2]

Hello,

I'd like to have the opportunity to put a call on hold with only one-way audio, is that possible? There seems to be no mention of it in Vicidial managers manual.

[williamconley]

Hold does not include one way audio. MUTE would allow this, but MUTE is not HOLD.

[B.lee2]

How do I use this MUTE feature from the agent screen?

[B.lee2]

I actually looked it up in the manual, but there are no references to MUTE.

(sorry for my persistence, I just can't find it)

[B.lee2]

Oh yes, mute on the softphone instead of on Vicidial....
Talk about missing the forest for the trees.

[GaD]

There is also a mute button on the agent's web page. It is on the bottom right corner of the screen.