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Park Call questions
Posted:
Sat Mar 24, 2012 11:48 pmby B.lee2
Hello,
I'd like to have the opportunity to put a call on hold with only one-way audio, is that possible? There seems to be no mention of it in Vicidial managers manual.
Posted:
Sat Mar 31, 2012 10:11 pmby williamconley
Hold does not include one way audio. MUTE would allow this, but MUTE is not HOLD.
Re: Park Call questions
Posted:
Sat Jun 02, 2012 7:03 pmby B.lee2
How do I use this MUTE feature from the agent screen?
Re: Park Call questions
Posted:
Fri Jun 08, 2012 9:32 amby B.lee2
I actually looked it up in the manual, but there are no references to MUTE.
(sorry for my persistence, I just can't find it)
Re: Park Call questions
Posted:
Fri Jun 08, 2012 10:36 amby B.lee2
Oh yes, mute on the softphone instead of on Vicidial....
Talk about missing the forest for the trees.
Re: Park Call questions
Posted:
Wed Jun 20, 2012 8:11 pmby GaD
There is also a mute button on the agent's web page. It is on the bottom right corner of the screen.