Statuses types explanation in relation to reports
Posted: Thu Mar 29, 2012 12:45 pmHello,
I was wondering if anyone knows on which of the reports statuses type have impact. I'm interested in agent selectable, human answer, sale, dnc, customer contact, not interested, unworkable and scheduled callback. I don't think it's covered in manual. I believe I managed to decipher the human answer flag which impacts on TALK at agent performance detail report. Can someone verify on that? What about the other ones?
I was wondering if anyone knows on which of the reports statuses type have impact. I'm interested in agent selectable, human answer, sale, dnc, customer contact, not interested, unworkable and scheduled callback. I don't think it's covered in manual. I believe I managed to decipher the human answer flag which impacts on TALK at agent performance detail report. Can someone verify on that? What about the other ones?