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Hi guys i have outbound campaing calling US numbers but it requires to transfer prospect Clients to a verifier number on Australia, UK and US numbers.How do i configure the Dial plan for this coz its not connecting at all and also, if i may used teh 88 prefix but still be able to dial AUS,UK and US at the same time on transfer.Thanks

Hello,
go vicidial->Campaign->Details->
and put the verifiers numbers in Transfer-Conf Number 1.
Loof for "3-Way Call Dial Prefix" and put the dial prefix that you want to use for the verifiers number is the text box.

Share the dial plan that you are using to call USA and the dial plan that you are using to Call UK (remove user / passwords/ips and any other sensitive information)
You can find the dial plan in Admin->Carriers->
Also, find out what is the international code for UK

@omar,

Can you suggest a Dialplan with combined function fro US, UK and Australia- can you sedn sample fro this..? please

Please share your dial plan without sensitive information, also I need the international code for UK

@omar

Dial pattern:

UK = 011 + 44 + #
AUS = 011 + 61 + #

Code: Select all

exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91NXXNXXXXXX,n,Dial(${TRUNKAPN}/${EXTEN:1},50,o)
exten => _91NXXNXXXXXX,n,Hangup

Hello,
your dial plan for UK/Au should be like
exten => _844NXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _844NXXXXXXXX,n,Dial(${TRUNKAPN}/011${EXTEN:1},50,o)
exten => _844NXXXXXXXX,n,Hangup

exten => _861NXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _861NXXXXXXXX,n,Dial(${TRUNKAPN}/011${EXTEN:1},50,o)
exten => _861NXXXXXXXX,n,Hangup.

Then, you must go to Vicidial-->Campaigns->Campaign Details->3-Way Call Dial Prefix and put the prefix "8"
You must ask the carrier if the need that you send the 011, because most of the carriers does not request it, if they dont request it, remove it from the dial plan.
Also, you can have both dial plan together, but less secure this way:

exten => _8NNNXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _8NNNXXXXXXXX,n,Dial(${TRUNKAPN}/011${EXTEN:1},50,o)
exten => _8NNNXXXXXXXX,n,Hangup.