Vici, automated speech attendant
Posted: Fri Aug 10, 2012 6:56 pmThought I would post a sort of a shoot the #@$! with people on the forum post.
Has anyone ran an automated attendant with speech recognition on a predictive style campaign? I got a call from some call center that is obviously using VICI as I heard the typical bubble pop sound and then an automated attendant picked up, asking how I was doing and proceeded to pitch the product(home security). I am pretty sure it was TTS and the TTS sounded great. It actually threw me for a bit and I thought it might of been a real person lol. Has anyone else seen this in practice? It was sort of cool, kinda geek-ed out on it.
Has anyone ran an automated attendant with speech recognition on a predictive style campaign? I got a call from some call center that is obviously using VICI as I heard the typical bubble pop sound and then an automated attendant picked up, asking how I was doing and proceeded to pitch the product(home security). I am pretty sure it was TTS and the TTS sounded great. It actually threw me for a bit and I thought it might of been a real person lol. Has anyone else seen this in practice? It was sort of cool, kinda geek-ed out on it.