vicidial.org

Is it possible to Dispose a call not using Vicidial's default disposition screen?

Here is what I am trying to do:
1. When agent gets a call, he clicks on Open Webform. I have written some code on the website which opens a VB application. This VB app is our in-house questionnaire application which connects and save data to ms sql. This internal app also has a disposition screen.
2. Problem here is agent has to click on 2 different screen to dispose a call : one on the internal app and 2nd on the vicidial.

Is there any way I can get a handle to the disposition screen or some sort of URL that I can use to pass disposition codes to vicidial from my VB app?

Thanks,

There are some APIs that you can use. There is an agent_API and a non-agent api. These should help you get your task done. I believe they should be somewhere inside the vicidial web directory if I'm not mistaken.

Great... I will take a look at this now.. Thanks!

more questions...

I see only one Disposition CALLBCK* which is Auto. Where can I find Scheduled Callback where I can specify Date and Time to call. And how can I use Agent API to pass the date and time parameter for Scheduled Callback?

Sometimes when we call a lead we get a new number from the lead. Is there a way to update/overwrite the existing number while on the call and call the new number instead the next time(not right away)?

Thanks,

Check out the code for the modify lead screen. It has a very good example of setting a callback (multiple stages involved, so actually USE the modify lead screen a few times to set some callbacks!).

It can also modify any other information on any lead (such as the phone number).

You can use the agent api to specify a scheduled callback:
http://vicidial.org/docs/AGENT_API.txt

Of course the agent and campaign have to be set up to allow scheduled callbacks.



--------------------------------------------------------------------------------
external_status -

DESCRIPTION:
Sets the status of the current customer call on the agent dispotion screen

VALUES: (value)
value -
Any valid status in the VICIDIAL system will work for this function
callback_datetime -
YYYY-MM-DD+HH:MM:SS, date and time of scheduled callback. REQUIRED if callback is set and status is flagged as a scheduled callback
callback_type -
USERONLY or ANYONE, default is ANYONE
callback_comments -
Optional comments to appear when the callback is called back, must be less than 200 characters in length
qm_dispo_code -
Option callstatus code used if QM is enabled

EXAMPLE URL:
http://server/agc/api.php?source=test&u ... us&value=A
http://server/agc/api.php?source=test&u ... _code=1234

RESPONSES:
ERROR: external_status not valid - A|6666
ERROR: no user found - 6666
ERROR: agent_user is not logged in - 6666
SUCCESS: external_status function set - A|6666

@Matt - that was really helpful... thanks!

@Bill - Where should I look for this code to allow Phone Number to be changed? Thanks