Smart Drop / Auto Voicemail
Posted: Mon Sep 24, 2012 5:57 pmHey All,
I am just in the process of installing ViciBox to test it for our (internal collections) purposes.
So far, it sounds like it is the "way" to go for an asterisk predictive dialer. However, one feature I'm having trouble finding out if vicidial has, or a plugin for it (and this could perhaps be that I am not sure of the term used for this most common) is a "smart drop" or "auto voicemail" feature.
What I mean by this, is an an agent is making calls we want to connect them automatically we get an answer - do not want to attempt to machine determine if it is a live voice or a answering machine. As soon as an agent realizses its a VM however, I'd like them to be able to push "Smart drop" or "auto voicemail" or something that then disconnects him - enabling them to the next call, and have the system drop a predefined voicemail at the BEEP!
Obviously in collections, this is a very handy thing to do as you will really reduce employee work and burnout without having to manually repeat that message, but also the amount of time saved while they listen to customer XYZ's answering message.
Thanks in advance, looking forward to being an active member of the vici community..
off to buy the manual now just wasn't sure how to refer to this feature / look for it / if it exists!
I am just in the process of installing ViciBox to test it for our (internal collections) purposes.
So far, it sounds like it is the "way" to go for an asterisk predictive dialer. However, one feature I'm having trouble finding out if vicidial has, or a plugin for it (and this could perhaps be that I am not sure of the term used for this most common) is a "smart drop" or "auto voicemail" feature.
What I mean by this, is an an agent is making calls we want to connect them automatically we get an answer - do not want to attempt to machine determine if it is a live voice or a answering machine. As soon as an agent realizses its a VM however, I'd like them to be able to push "Smart drop" or "auto voicemail" or something that then disconnects him - enabling them to the next call, and have the system drop a predefined voicemail at the BEEP!
Obviously in collections, this is a very handy thing to do as you will really reduce employee work and burnout without having to manually repeat that message, but also the amount of time saved while they listen to customer XYZ's answering message.
Thanks in advance, looking forward to being an active member of the vici community..
off to buy the manual now just wasn't sure how to refer to this feature / look for it / if it exists!
