Call waiting issue

[ivschakravarthi]

hi,

I faced the following problem in the real time report
4 current active calls
8 agents logged in
0 calls ringing
1 agent in call
3 calls waiting for agents
3 agents waiting for call
4 paused agents
0 agents in dead call
0 calls in IVR

Point was highlighted in the above information.

Regards,
Chak

[williamconley]

1) Welcome to the party!

2) when you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) Seems like you have 8 agents total and four logged in with one on a call plus three that are not in calls. Those three not in a call could be closers (in which case they will only get transfers, and if these are outbound dials not yet at the dropped call limit, they will not go to closers) or they could be inbound calls that these agents have not logged in to or these could be survey calls listening to the message that have not yet pressed one. It's even possible your real time screen is viewing several campaigns and these agents are not on the same campaign as those calls. But mostly: we do not have very much information on your system so it's hard to tell.

[ivschakravarthi]

Hello,
Vicidial 2.2.1 ,asterisk 1.4.15,single server, Centos5.6 is my configuration.
Before that i have identified the problem which is rising the issue as follows
One Agent is logged into the agent interface and x lite is answered
After logging in,we intentionally made network down for agent system for 2 to 5 secs.
After that transferred a call from IVR to agent and it was in the queue state only and was not connected to the agent even if he is available.
In the real time report we got 1 agent waiting for call and 1 call waiting for agent
Once the agent re logged, he is able to take calls as usual.
how to handle this type network issues?

Regards,
chak

[williamconley]

agents who lose connectivity with the server will not be able to get calls until they log out and log back in. otherwise, vicidial would have no idea when they have regained connection.

you could use "remote agents" instead of "logged in agents" which would not require an agent web session, this also allows "on-hook" so the agent's phone can ring and if their phone is presently "down" the call will just go to the next agent.

why did you not install with Vicibox.com's .iso installer? It does make things easier (and run smoother ...)