Park Call Hangup Issue

[JohnBasha]

Hi

I am working Asterisk 1.4.39.1 version,

While agent click park call button the call will be hangup.
the button changed to Grab Parked Call and the duration also started but the call will hangup.

give any solution .

[williamconley]

Welcome to the Party!

A few helpful guidelines first:

when you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

Now that we've covered those guidelines: Please tell me what you mean by "the call will be hangup"? Do you mean that the agent session terminates? That the agent's phone hangs up? The client's phone hangs up? Or does it just go silent? Or to Music?

Also: Is this a fresh install that has never worked properly, or an old install that "just broke today"?

Assuming you mean that the call hangs up, your installation method and version is very important. You may simply need to reinstall a functional copy of the software that's not "Scratch"/"By Hand' installed. But since we have no idea how you installed ...

[lcx]

had the same issue.
The park sound file was missing

Solution:

Code: Select all

/var/lib/asterisk/sounds
wget ...
sox conf.gsm conf.wav
sox conf.gsm -t ul conf.ulaw
cp conf.gsm park.gsm
cp conf.ulaw park.ulaw
cp conf.wav park.wav


sorry, had to remove the link as the forum won't allow me to post external links.
Maybe some moderator could replace the ... with the URL below?

download (dot) vicidial(dot) com/conf/conf.gsm

[williamconley]

We'd also need a link to your installation instructions, if this phase was missing, for this to be truly useful.

Would this be a good time for me to warn you about using a Virtual server for Vicidial? If you have not yet used it in production ... you are about to have a bit of a let-down (unless you merely used the virtual server for development and will put this in a physical machine before launch!).

May I ask why you installed manually instead of using the Vicibox.com .iso installer?

Excellent post-back, by the way. Useful.