vicidial.org

I am calling lots of people with 20 agents and the big challenge is that they are waiting to get through IVRS and automated systems.
Is there a setting in VICIDIAL to SKIP those calls where the agents only get LIVE PEOPLE and maximize their time vs waiting 2-3 minutes to find a live person

ANYONE HAVE EXPERIENCE WITH THIS ?
Please ASSIST

anyone ?? ideas

I managed to set up a VICIDial predictive dialer team where 16 agents managed 80,000 outbound calls a day.

I set up IVR campaigns to ring back a main 800#, and this was the bulk of our calls -- maybe 60,000 of them. After running the IVR calls, I ran a background SQL script that took all MP and a number of inbound custom statused files, and moved them to a predictive campaign where the agents were logged in, and recycled these leads as high priority. Our predictive campaign was set at a 4:1 available staff ratio, so it ramped up and down depending on agents waiting for a call.

We managed about a 24 second pause between calls. I'm not sure if this would work for you, or if you recycle leads, but when we first set up our biggest challenge was going from 2 minutes between calls down to 24 seconds.

AMD is useful, but only 70% effective. Sangoma netborder is better (claims of 95% have been heard and not refuted by anyone), but not free. It costs per channel and requires a separate server to proxy the calls through for the detection.

Also of note: it is best not to "bump" your own thread. Once you begin having a conversation with yourself, you drop off the "unanswered posts" listing ... and could actually talk ONLY to yourself as a result.

Unless you want to use a paid support method, patience is a virtue!

And since you're new here, some other hints:

when you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

Happy Hunting!