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Campaign doesn't show 19th and 20th of february
Posted:
Wed Feb 20, 2013 12:37 pmby B.lee2
... in the "8 day outbound call count for this campaign" for this section...
Is it possible to fix this?
thanks
Re: Campaign doesn't show 19th and 20th of february
Posted:
Wed Feb 20, 2013 4:17 pmby williamconley
Is this an ongoing thing? (ie: it's always two days behind ...?)
Is the date on your server set correctly?
Re: Campaign doesn't show 19th and 20th of february
Posted:
Wed Feb 20, 2013 6:52 pmby B.lee2
No, actually it's the first time that happened , it in fact started randomly adding dials to the 18th.
The date is correct (wed 20th)
I was thinking of upgrading to the lastest version anyways, but it would be nice if there is a quick fix.
Re: Campaign doesn't show 19th and 20th of february
Posted:
Wed Feb 20, 2013 8:43 pmby williamconley
I've never had anyone ask me to look at it. So I don't know if it pull from live data at page load or if it is looking at a table that gets updated with a nightly script. Sorry
Re: Campaign doesn't show 19th and 20th of february
Posted:
Wed Feb 20, 2013 8:52 pmby mflorell
The call count runs off of a cached table that is flipped over to the next day by the timeclock end of day process that runs at the set system settings end of day time. If your system is off or your database is inaccessible at that time and the process doesn't run then symptoms like you describe can happen.
Re: Campaign doesn't show 19th and 20th of february
Posted:
Wed Feb 20, 2013 9:39 pmby B.lee2
Dang, yeah, I shut off my server everyday. Guess I should leave it on then.
Re: Campaign doesn't show 19th and 20th of february
Posted:
Wed Feb 20, 2013 9:49 pmby williamconley
at least until after the "end of day" time ... perhaps setting that to your actual end of day would be a good idea.