vicidial.org

I created a custom disposition called CBP --- Call Back Prospect, for when I am reaching the prospect and I promise him to call him back.

As you know, when the default call backs disposition (CB) is called, a yellow boxes appear to say its a call back.

Can I change the color of the box for say in Blue just for the CBP disposition?

right now the script calls for a slightly different approach if I am calling back an owner ("Well sir, as promised, I am calling you back..."), I just want to make it really obvious so that I don't treat the other person as a gatekeeper.

Thanks.

i am not aware of a "callback dispo" based script chooser or color system. although if you upgraded to latest there are a lot of toys, i don't think this is one of them. you could upgrade just for the heck of it and see if anything helpful appears ... but this sounds like a feature request from my standpoint.

Hahaha well ,let's just say that if somebody gets inspired by my posts, no complaints from me.

*hint hint nudge nudge wink wink****

nuff said. LOL.