Outbound IVR to replace human pitch
Posted: Fri Jun 07, 2013 7:13 amHi,
I am new to vicidial and asterisk server. I am trying to setup an outbound IVR where agent can play a bunch of voice files according to the response of called party. I don't know how to play an audio file in the asterisk server dynamically when agent presses keys. Please assist me in the issue.
Specifications
vicibox 32 bit standard
OpenSuSE v.12.1 32-bit w/ PAE and 64-bit
Kernel v.3.1.10
Asterisk v.1.4.44-vici
DAHDI v.2.6.1
LibPRI v.1.4.12
Sangoma Wanpipe v.3.5.28
Amfletec VoiceSync v.1.3.0.1
OpenR2 v.1.3.2 for MFC/R2 support
ViciDial SVN Trunk v.2.6-375a build 120831-1523 revision 1858
I am new to vicidial and asterisk server. I am trying to setup an outbound IVR where agent can play a bunch of voice files according to the response of called party. I don't know how to play an audio file in the asterisk server dynamically when agent presses keys. Please assist me in the issue.
Specifications
vicibox 32 bit standard
OpenSuSE v.12.1 32-bit w/ PAE and 64-bit
Kernel v.3.1.10
Asterisk v.1.4.44-vici
DAHDI v.2.6.1
LibPRI v.1.4.12
Sangoma Wanpipe v.3.5.28
Amfletec VoiceSync v.1.3.0.1
OpenR2 v.1.3.2 for MFC/R2 support
ViciDial SVN Trunk v.2.6-375a build 120831-1523 revision 1858