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preview of next call

PostPosted: Tue Jun 11, 2013 10:09 am
by ehermouet
Hi all

vicibox 4.0.3
Asterisk v.1.4.44-vici
server virtual for only test

is it possible to see all caller information before do call ?

tks advance

Re: preview of next call

PostPosted: Wed Jun 12, 2013 6:51 am
by mflorell
For manual dial calls, yes.

Re: preview of next call

PostPosted: Thu Jun 13, 2013 5:31 am
by ehermouet
mflorell wrote:For manual dial calls, yes.


tks
yes but time is too short.possible to increase it ?

Re: preview of next call

PostPosted: Fri Jun 14, 2013 8:49 am
by mflorell
I do not understand your question.

Re: preview of next call

PostPosted: Fri Jun 14, 2013 9:04 am
by ehermouet
when we do call, we can see the number and all informations... but maybe 2 sec later the call is launch. so i want to know if it's possible to see information and maybe 10sec after that launch call

Re: preview of next call

PostPosted: Fri Jun 14, 2013 10:17 am
by mflorell
If that is happening, then you aren't using preview dialing properly. I would suggest reading the agent manual.

Re: preview of next call

PostPosted: Wed Jul 03, 2013 2:21 am
by ehermouet
ok i see how, now it's ok... but i want more :)

i see this nowhere or i need glasses :), i want that my agent can see all leads on agent interface.
is it possible ?