vicidial.org

Posted: **Thu Aug 22, 2013 1:05 pm**

I've looked in the manual and I cannot seem to find what they stand for?

Posted: **Fri Aug 23, 2013 5:53 am**

Unfortunately, it's Italian, so I couldn't tell you

What it is in English is SLA or Service Level Agreement, and it's based upon the setting in an In-Group for calls answered before X seconds.

Posted: **Fri Aug 23, 2013 5:53 am**

Unfortunately, it's Italian, so I couldn't tell you

What it is in English is SLA or Service Level Agreement, and it's based upon the setting in an In-Group for calls answered before X seconds.

What does TMA 1 & TMA2 mean in the real time report?