vicidial.org

Can someone assist me with an issue?
I have an outbound sales calling program that seems to require multiple contact attempts before being able to reach or completely pitch the potential customer.
When using the callbacks disposition (not callback hold), the dialer is dialing those leads correctly at the correct time, but if the phone is not answered I was curious as to how the dialer dispositions those calls.
I would like to have the dialer try those #s again the next day, at the same time.

Those become NA (No answer autodial) and are then treated as regular calls.

Do not use autodial to call back! Use manual dial as this allows your agent to determine a new callback time.

Or pay someone to modify the system for what seems like a very good idea of forcing any callback status to "bounce" to the next day at the same time as a preference on outbound campaigns. Intriguing.