vicidial.org

Guys

I was in another center and I saw that they had a drop campagin and in the real time report I saw the dialer dialing 350 call rining with a hopper level of 1 (WTF!!) they dial the costumer with a dial timeout of 10 sec the client calls back and they press 1 to be transfer to a agent, that inbound process does not bother me, I just want to know how the dialer can dial those many channels with a hopper level of 1, I was looking all over around the dialer settings and I could not find anything.

please advice.


This is what I have:

OS: OpenSuse from Vicidial 3.1.15 from Vicibox Redux preload ISO
Vicidial: 2.4-351a
MySQL: 5.1.57-log SUSE MySQL RPM
Server Specs of various Dells eg 1950:
DB x1: Dual Xeon E5530@2.40Ghz, 16GB RAM, 15k RPM SAS RAID10 4 drives, Perc6i Logic MegaRAID SAS 1078.
Dialer x4: Dual Xeon L5420@2.5Ghz 16GB RAM, 15k RPM SAS RAID1 2 drives, Symbios Logic SAS1068E PCI-Express Fusion-MPT SAS.
Web x1: Dual Xeon E5420@2.5Ghz 16GB RAM, 15k RPM SAS RAID1 2 drives, Symbios Logic SAS1068E PCI-Express Fusion-MPT SAS
Codecs: G729a

I Forgot to metiong that there was only one agent log in, I beleive that as soon the client press one it will be transfer to another place.

txs

You were likely looking at a customized system that had been modified to manually perform certain tasks outside the Vicidial scripting system. In which case, the system could be set to load the hopper outside vicidial entirely making the hopper level irrelevant. For instance: the non-agent api can be used to add leads to the hopper directly. And the remote agent could be set to 350 lines. Then that single agent would result in 350 calls and if the system was set to transfer calls to an "extension" instead of that agent, the agent would never actually be busy. So Vicidial would just keep dialing 350 lines forever.