cant connect to client ivr

[xodiacx]

hi guys,

when we try to dial the tpv of our client, the system give us back with this message "In order to protect the integrity of your call, we do not accept calls from anonymous, unknown, or blocked numbers. To remove the blocked, dial *82 prior to the number you dial." anyone know how to add the *82 in vicidial? so we can automate the connection. hope someone can help.


thanks.

[williamconley]

1) Welcome to the Party!

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) They are complaining because your phone number is coming across as "restricted" or "unavailable" or "0000000000" (impossible number). Change the CallerID you are sending to them. If you are calling them via a campaign or special carrier it will be different. In fact, with some setups using 3-way calling it could even be the phone number of the agent. So we'll need to know more details about how the call is being transferred (3-Way Call Outbound CallerID setting in the campaign? dialplan for the special carrier ...? something ..).

Happy Hunting!