Honestly, I've never heard of them. Found only ONE review for a website that's been online since 2007 is a bit ... unusual. LOL
No pricing. No screen shots ... but they seem to be real at least. Bad news is that everyone I've ever found who wanted you to demo and/or talk to a rep but wouldn't give you pricing upfront has been all about Sales and Money and not very hot on ROI for the clients. IE: You are a call-center operator. You should know a hard-sell when you see one. But the reality of the matter is that many (if not most) call center owners/financers are "soft-touch" easily sold on pretty stuff (great presentation = sold to the owners ... but ROI is later blamed on poor performance of the Staff and the outrageous pricing is not mentioned). But that's just my experience in general, find out their pricing and see what they have. And post it