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VERSION: 2.4-309a |BUILD: 120409-1136 | installed from ISO | asterisk 1.4.39(vici) | Sangoma 2port E1| 50agents

For Incoming calls we have a feature in Ingroup, Play Estimate hold time - I wanted to know how is the Estimated time is calculated.

Please tell me all the parameters taken into consideration for calculating Estimated hold time.

Thanks in Advance

Matt would tell you better, but from what I can work out looking at the code in agi-VDAD_ALL_inbound.agi at line 3716 onwards. it calculates the average based on the hold time of the previous five calls to the ingroup.

It looks at how the place in line as well as the wait time of the last 5 handled calls. If you have a low call volume queue then the times aren't going to be very accurate.