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no one is in your session go back
Posted:
Wed Apr 23, 2014 11:58 amby myquerry1983
Hi,
doing inbound here,what is the cause of "no one is in your session go back" that will pop up in agent screen,sometimes it will not display sometimes it will..what is the cause of this?how to get rid of these?
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Re: no one is in your session go back
Posted:
Mon Apr 28, 2014 10:05 pmby williamconley
Sometimes it is because the agent never answered their phone (which is the session being referred to), sometimes it will be because the network connection is so bad that while they may have answered the phone, the system does not KNOW they answered the phone.
If you are not sure, you can dial in to the agent's "session" directly and see if you can talk to them. If you can, there is a deeper problem. If you can not, then there is a problem with the call to the agent during login.
Re: no one is in your session go back
Posted:
Wed Apr 30, 2014 9:36 pmby boybawang
check the connection between the dialer to the softphone , also if your doing inbound try the "off hook" agent feature
Re: no one is in your session go back
Posted:
Sat May 03, 2014 2:35 pmby williamconley
boybawang wrote:check the connection between the dialer to the softphone , also if your doing inbound try the "off hook" agent feature
It's "OnHook", but good advice
Re: no one is in your session go back
Posted:
Sun May 04, 2014 8:00 amby boybawang
On hook rather, sorry
Re: no one is in your session go back
Posted:
Thu May 15, 2014 12:53 pmby myquerry1983
Hi all,,Thanks for the reply.. im sorry for late reply