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outbound calling report

PostPosted: Fri May 02, 2014 7:23 am
by nithack
Dear team,

My system:
VERSION: 2.6-372a
BUILD: 120713-2123
© 2012 ViciDial Group

how to get outbound calling report from particular extension.

same as inbound calling report by DID.

please help me

Re: outbound calling report

PostPosted: Sat May 03, 2014 1:51 am
by nithack
i have hard phone extension connected to matrix gateway
please help me with that

Re: outbound calling report

PostPosted: Sat May 03, 2014 2:44 pm
by williamconley
in vicidial "extensions" do not make calls. If you refer to "phones", modify the phone and look at the bottom of the page for the links which show extra information available for the phone.

Re: outbound calling report

PostPosted: Mon May 05, 2014 4:56 am
by nithack
dear team,

thanks for quick reply.
But i have still doubts
i am not able to get extra information in admin->modify phone on bottom .

i have to get detail of phone (call logging ) when call is done outbound same as inbound call detail by DID.
is there any setting to be done in extension.conf file

and in admin->phone-->phoneid-->
there is Call Logging which is set to one. what is the use of these

please let me know thanks in advance.

Re: outbound calling report

PostPosted: Tue Jun 10, 2014 1:58 am
by williamconley
to log calls by phones, change the context to "defaultlog". This initiates logging of the calls. There have been other references to this method before. But if you require logging, you may want to use "remote agents" instead. Look that up in the manual and you may find much more help.