pause and Resume Log

[palani.sivagurunathan]

Team,

I have installed vicidial VERSION: 2.8-403a BUILD: 130510-1350 , Its working fine for inbound process .

http://xxx.xx.xx.x/vicidial/user_stats.php It shows the agent Logout and Login In details.

How to get the Pause and Resume log ?


Please Advice,

Thanks,
PAlani

[palani.sivagurunathan]

Hi Team,

Please any one answer my Question.

Thanks,
PAlani

[mflorell]

vicidial_agent_log

[palani.sivagurunathan]

Hi,

This table only having total pause and resume time . I want to What time agent putting the Pause and Resume , like agent login and logout time .

Please Advice,

Thanks,
PAlani

[santhuarnold]

xxx.xx.xx.x/vicidial/AST_agent_performance_detail.php

you will get pause code and login time Details.

thanks
santhuarnold

[santhuarnold]

xxx.xxx.xxx.xxx/vicidial/user_stats.php
in same page you will get all report (only single user report )

thanks
santhuarnold

[palani.sivagurunathan]

Hi,

xxx.xxx.xxx.xxx/vicidial/user_stats.php . This reports only having the total pause,Resume,wait time only . Any possible to get , what time to agent putting the pause and resume of each time history?

Please Advice,

Thanks,
PAlani