vicidial.org

Hi
I have list of customers with an avarage of 5 phone numbers each.
Is it possible to set up a campaign so it will dial main number, then if status is unsatisfactory dial 1st alt. number, then decide to dial (or not) another one based on 1st number status, and so on.
I know its not a problem to set up Auto Alt Dial Statuses, but cant find the way to force vicidial using more than two alt numbers (addr3 and alt_num field).
Maybe there's a way to edit some perl script and modify sql table?

Please help, as similar question has been asked but remained unanswered.
Regards.

You can do what you describe with Multi-lead auto-alt dialing, or with extended alt dialing.

I've just read about MULTI_LEAD dialing and it looks promising, but couldn't find any info on EXTENDED dialing.
It seems that EXTENDED method uses one lead with hundreds alt numbers which meets my requirements .
Should i load my leads with same method using CLI lead loader or API script and then just change Auto Alt-Number Dialing?

Thanks for your reply.

Yes, that either of those ways will allow EXTENDED Auto-Alt dialing.

One more question.
Do all those alternative numbers form the same lead_id when I use EXTENDED mode have their own status or the status?
For me it looks like the stastus is attached to the lead itself. What i'm trying to get is to be able to call n-alt numbers around same lead, and if i declare some individual status for one alt_number, that number should be skipped.

Is it possible, couldn't find individual statuses in icidial_list_alt_phones?
Or maybe MULTI_LEAD method will be more convinient for me, as it's got few leads linked with vendor_lead.

Thanks.

If you want individual statuses for each number you will need to use MULTI_LEAD.

With EXTENDED, only the most recent status stays with the lead itself, but the vicidial_log will hold the status for each number, that does not allow you to skip it in the future.

Thanks, I appreciate you time mflorell

OK, i've just tested MULTI option.
I loaded leads from excel with 4 different numbers, three of them were set up to have same vendor_lead_code.
Auto Alt-Number Dialing set for MULTI_LEAD and was able to modify their priority.
Problem is that dialer calls each lead no matter what status was set in previous lead (with the same vendor_code).

I though that vicidial in MULTI will treat all leads with the same vendor_code as one customer.
So when I've got few numbers and someone set OK dispo, dialer will stop trying alt numers around that vendor_code.

We have many clients using it, so I know it works. Is the filter set properly as it should automatically? Is Hopper VLC Dup Check enabled in the campaign?

You were wright, i totally forgot about VLC Dup Check enabled.
Once checked everything works like a charm

Once again thank You for your time and patience
Regards, tom

Glad you have it working

I will be adding another note about that setting to the documentation.