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VICIDIAL QUEUES and CTI Message
Posted:
Mon Aug 18, 2014 4:49 amby jbm_primas
Hi,
I am new to VICIDIAL and I have a project that reads Asterisk CTI messages. My problem is when the call sends to Inbound of VICIDIAL thru AGI (script below) I cannot see any CTI messages. Can you please help me understand why I cannot see CTI messages? Or why when it transfer to Inbound i cannot see a Queue message. Does VICIDIAL use Asterisk Queue?
here's my code.
exten => 1000,1,Answer
exten => 1000,n,AGI(agi-VDAD_ALL_inbound.agi,CID-----LB-----1000-----1000-----Closer-----park----------898-----1)
exten => 1000,n,Hangup
thanks,
Re: VICIDIAL QUEUES and CTI Message
Posted:
Mon Aug 18, 2014 6:49 amby mflorell
Vicidial does NOT use Asterisk queues, they are too limiting and buggy so we wrote our own queueing engine that allows more features and multi-server capabilities.
Re: VICIDIAL QUEUES and CTI Message
Posted:
Mon Aug 18, 2014 10:39 amby jbm_primas
Thank u for the quick reply. How will i be able to see messages that VICIDIAL populates? I wasn't able to see what i can see on normal asterisk.
thanks,
Re: VICIDIAL QUEUES and CTI Message
Posted:
Mon Aug 18, 2014 10:44 amby jbm_primas
I am using asterisk dot n e t to see CTI messages? But once the call goes to INBOUND of VICIDIAL i can't see it. Any advise?
Re: VICIDIAL QUEUES and CTI Message
Posted:
Tue Aug 19, 2014 1:59 pmby mflorell
What exactly are you looking for? All of the useful information is stored in the MySQL database, so that's usually the best place to look.
Re: VICIDIAL QUEUES and CTI Message
Posted:
Tue Aug 19, 2014 9:34 pmby jbm_primas
Is there an API for VICIDIAL for me to see CTI messages?
Re: VICIDIAL QUEUES and CTI Message
Posted:
Wed Aug 20, 2014 12:20 amby mflorell
Vicidial does not export CTI messages, but it allows you to see all real-time data directly through the database, and there are several options for event based logging within the system for different types of events.
Re: VICIDIAL QUEUES and CTI Message
Posted:
Wed Aug 20, 2014 12:26 amby jbm_primas
thanks for the reply. How will i see the event based logging? Is it on datbase also? Or does VICIDIAL has event based API that i can use?
Re: VICIDIAL QUEUES and CTI Message
Posted:
Wed Aug 20, 2014 5:11 amby mflorell
If you install QueueMetrics and enable the QM integration in System Settings, then you can get database-based event logging through it's queue_log table in a MySQL database that is completely separate from how Vicidial logs agent and call activity.
There are also flat file event logs that you can enable in the System Settings, "Enable Agent Transfer Logfile" and "Enable Agent Disposition Logfile"
In addition to all of that, there are the default Vicidial logs that exist in about a dozen tables in the database that all log various different things in Vicidial.
The live agent state is stored in the vicidial_live_agents table.
The live call state is stored in the vicidial_auto_calls table.