vicidial survey campaign
Posted: Tue Sep 16, 2014 2:09 pm
please help me to find what is vicidial survey campaign.
Since i have to configure a survey for incoming caller.
When call finishes the agent can transfer call to survey if caller give permission where the calling party can rate 1 for like and 2 for dislike.
And report of the call should come with agent who attended the call.
Since i have to configure a survey for incoming caller.
When call finishes the agent can transfer call to survey if caller give permission where the calling party can rate 1 for like and 2 for dislike.
And report of the call should come with agent who attended the call.