Inboung routing
Posted: Sat Oct 04, 2014 6:31 amHello all,
I am facing problem with routing inbound calls.
DID is routed to In-Group and agents who are selected for that In-group are logged in.
When a caller dials to my PRI, it is flashed in Go-autodial administration page that- 1 call(s) in incoming queue.
but caller hears that "Your call is very important to us, please wait while we transfer your call to next available agent".
and its its never flashed in agents page nor it gets transfered to them.
How do I route it properly??
Here is what it is seen in CLi
Can anyone help me out?
I am facing problem with routing inbound calls.
DID is routed to In-Group and agents who are selected for that In-group are logged in.
When a caller dials to my PRI, it is flashed in Go-autodial administration page that- 1 call(s) in incoming queue.
but caller hears that "Your call is very important to us, please wait while we transfer your call to next available agent".
and its its never flashed in agents page nor it gets transfered to them.
How do I route it properly??
Here is what it is seen in CLi
- Code: Select all
[Oct 4 16:43:51] -- Accepting call from '9981928992' to '07886660666' on ch annel 0/1, span 1
[Oct 4 16:43:51] -- Executing [07886660666@trunkinbound:1] AGI("DAHDI/1-1", "agi-DID_route.agi") in new stack
[Oct 4 16:43:51] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-DID_r oute.agi
[Oct 4 16:43:51] -- AGI Script agi-DID_route.agi completed, returning 0
[Oct 4 16:43:51] -- Executing [99909*9***DID@default:1] Answer("DAHDI/1-1", "") in new stack
[Oct 4 16:43:51] -- Executing [99909*9***DID@default:2] AGI("DAHDI/1-1", "a gi-VDAD_ALL_inbound.agi") in new stack
[Oct 4 16:43:51] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ ALL_inbound.agi
[Oct 4 16:43:51] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0 )
[Oct 4 16:43:51] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0 )
[Oct 4 16:43:53] WARNING[24366]: res_musiconhold.c:692 get_mohbyname: Music on Hold class 'default' not found
[Oct 4 16:43:53] WARNING[24366]: res_musiconhold.c:692 get_mohbyname: Music on Hold class 'default' not found
[Oct 4 16:43:56] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0 )
[Oct 4 16:43:56] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0 )
[Oct 4 16:43:56] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0 )
[Oct 4 16:43:56] -- Playing 'generic_hold' (escape_digits=) (sample_offset 0)
[Oct 4 16:44:01] == Parsing '/etc/asterisk/manager.conf': [Oct 4 16:44:01] F ound
[Oct 4 16:44:01] == Manager 'sendcron' logged on from 127.0.0.1
[Oct 4 16:44:01] == Parsing '/etc/asterisk/manager.conf': [Oct 4 16:44:01] F ound
[Oct 4 16:44:01] == Manager 'sendcron' logged on from 127.0.0.1
[Oct 4 16:44:01] == Manager 'sendcron' logged off from 127.0.0.1
[Oct 4 16:44:01] -- Channel 0/1, span 1 got hangup request, cause 16
[Oct 4 16:44:02] == Spawn extension (default, 99909*9***DID, 2) exited non-ze ro on 'DAHDI/1-1'
[Oct 4 16:44:02] -- Executing [h@default:1] DeadAGI("DAHDI/1-1", "agi://127 .0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new s tack
[Oct 4 16:44:02] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI -----NODEBUG-----16--------------- completed, returning 0
[Oct 4 16:44:02] -- Hungup 'DAHDI/1-1'
[Oct 4 16:44:02] == Manager 'sendcron' logged off from 127.0.0.1
Can anyone help me out?