Cal transfer to Remote Agent
Posted: Wed Oct 15, 2014 8:47 amVicdial VERSION: 2.9-441a |BUILD: 140612-1628 |asterisk 1.4.27.1|single server |Centos6.0 |One Digium card | No cluster
I have added a remote agent and mentioned the extension to be dialed under External Extension in the Remote Agent configuration.
Changed the Remote agent status from INACTIVE to ACTIVE.
But When i called to our inbound DID ,it is trying to forward the call to the remote agent but in my asterisk following error is coming
For example,if my remote external extension is 9999912345, in my asterisk
........Goto(default,9999912345,1,)
Unable to find extension 9999912345 under context default.....
1. What is the dialplan entry i need to make it in order to call to the remote agent.
As a trail and error method,
I have a made a dialplan entry as exten => 9999912345,1,Dial(dahdi/g1/${EXTEN}) under my default context.
Then call is going to the remote agent but it is not reflecting in real time report or any other reports.
Please let me know the exact dialplan to add
2. Where can i see remote agent reports?
Regards,
chak
I have added a remote agent and mentioned the extension to be dialed under External Extension in the Remote Agent configuration.
Changed the Remote agent status from INACTIVE to ACTIVE.
But When i called to our inbound DID ,it is trying to forward the call to the remote agent but in my asterisk following error is coming
For example,if my remote external extension is 9999912345, in my asterisk
........Goto(default,9999912345,1,)
Unable to find extension 9999912345 under context default.....
1. What is the dialplan entry i need to make it in order to call to the remote agent.
As a trail and error method,
I have a made a dialplan entry as exten => 9999912345,1,Dial(dahdi/g1/${EXTEN}) under my default context.
Then call is going to the remote agent but it is not reflecting in real time report or any other reports.
Please let me know the exact dialplan to add
2. Where can i see remote agent reports?
Regards,
chak