Page 1 of 1
What is the correct time between call to call
Posted:
Thu Mar 29, 2007 6:15 pmby eijal
Hi
This is a survey of:
How many seconds do your agents wait from one call to another?
Is there a main value?
Posted:
Thu Mar 29, 2007 7:18 pmby Op3r
Really depends of the quality of the leads you have.
plus the factor of your voip provider plus your dial timeout plus the dial level.
Posted:
Fri Mar 30, 2007 6:55 amby aster1
yeh when quality is bad i set hge dial ration but when quality is good i reduce it to make sure theres less drop percent . you should have good bandwith for lot of calls though .