Inbound agent to handle multiple calls at once.
Posted: Fri Nov 07, 2014 3:26 pmOk, this may be a stupid question… But I don't seem to see how to make it happen.
All inbound… What settings do I need to set to allow a single agent to handle multiple inbound calls at once.
Scenario: First inbound call comes in agent answers it… a second call comes in the agent puts caller one on hold and answers call two, and puts them on hold… grabs the first call and completes it… then grabs call 2 and completes it.
Thanks!
All inbound… What settings do I need to set to allow a single agent to handle multiple inbound calls at once.
Scenario: First inbound call comes in agent answers it… a second call comes in the agent puts caller one on hold and answers call two, and puts them on hold… grabs the first call and completes it… then grabs call 2 and completes it.
Thanks!