vicidial.org

we have 6 agents dialing wait time is 2-3 min how do i reduce it and get continues calls??
my current setup is shown below..
dial method= Ratio
autodial level= 2

Hardware Information
Processors 4
Model Intel(R) Core(TM) i3-3220 CPU @ 3.30GHz
CPU Speed 3.29 GHz
Cache Size 3.00 MB
System Bogomips 26340.32
PCI Devices
- Audio device: Intel Corporation Cougar Point High Definition Audio Controller
- Communication controller: Intel Corporation Cougar Point HECI Controller #1
- Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168B PCI Express Gigabit Ethernet controller
- Host bridge: Intel Corporation Device 0150
- IDE interface: Intel Corporation Cougar Point 2 port SATA IDE Controller
- IDE interface: Intel Corporation Cougar Point 4 port SATA IDE Controller
- ISA bridge: Intel Corporation Cougar Point LPC Controller
- PCI bridge: Intel Corporation Cougar Point PCI Express Root Port 1
- PCI bridge: Intel Corporation Cougar Point PCI Express Root Port 5
- SMBus: Intel Corporation Cougar Point SMBus Controller
- USB Controller: Intel Corporation Cougar Point USB Enhanced Host Controller #1
- USB Controller: Intel Corporation Cougar Point USB Enhanced Host Controller #2
- VGA compatible controller: Intel Corporation Device 0152
IDE Devices none
SCSI Devices
- ATA WDC WD3200AAJS-0 (Direct-Access)
USB Devices
- (2x) Intel Corp. Integrated Rate Matching Hub

One change that might have some effect if you have a lot of disconnects
Admin -> System Settings -> Enhanced Disconnect Logging -> set to 1

else you need to find out what is causing the wait-time, maybe you got a list with lots of No Answer, then you maybe dont want to set NA as a dial status to prevent calling them again.
raise the auto dial level to 3 or higher and watch the drop rate

sure,thank you )

Could be many things make sure you're not having any congestion issues with you're carrier. Also check you're asterisk CLI's for errors and then it could also be the actual data you're dialing