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Manual Calls - Pause Time
Posted:
Fri Feb 06, 2015 2:56 pmby Fresh Student
Hi,
I've got agents saying that there long pause time is due to being on manual calls. If this is true where can I see the time they are on Manual calls?
Thanks
Re: Manual Calls - Pause Time
Posted:
Tue Feb 24, 2015 8:25 pmby knightmare28
just to ask sir. is this referring to an outbound call for a manual dial ?
Re: Manual Calls - Pause Time
Posted:
Tue Feb 24, 2015 9:39 pmby mflorell
We fixed some issues related to this in the last month. I would recommend upgrading to the latest svn/trunk.
Re: Manual Calls - Pause Time
Posted:
Wed Feb 25, 2015 10:32 amby Fresh Student
Yes, Agent does an outbound manual dial.
I know Agent has to pause before they can make the outbound call but I think once they are in the call their VICI session is no longer in pause so it shouldn't really effect their pause time.
We are hosted by VICI do we request the new svn/trunk version?
Thank You.
Re: Manual Calls - Pause Time
Posted:
Wed Feb 25, 2015 12:36 pmby mflorell
If you are on Vicihost, just put in a ticket and we can upgrade you tonight, just let us know when you are done for the day.
Re: Manual Calls - Pause Time
Posted:
Fri Mar 06, 2015 11:28 amby Fresh Student
Thanks! We upgraded... By the way I like the Agent status button showing "you are paused"
Re: Manual Calls - Pause Time
Posted:
Fri Mar 06, 2015 12:55 pmby mflorell
I'm glad everything is working well for you, and thanks for the compliment on the new agent status buttons, a lot of effort went into that change for something so small
