Need bifurcation on Calls dialed vs answered agent wise

[sdeena77]

Hi, We use VICIDIAL VERSION: 2.10 We are managing an outbound process with manual dial, There are large number of instances where we followup every interested customer at multiple interactions either using the disposition my call back or Followup. The disposition does not change even if it is a non contact for that particular day. We require the breakup of calls dialed vs answered. I have checked all the report template which does not give me the exact count of answered calls on manual dial. it gives the calls dialed count only pls help

[DomeDan]

Look at the outbound calling report, it should list Total, Human Answers, Drops and No answer
your: "dialed vs answered" sounds like "Total vs Human Answers"