vicidial.org

We just posted Vicidial 2.11 RC 1 to sourceforge

https://sourceforge.net/projects/astguiclient/files/


There are dozens of new features and bug fixes in this RC as well as the new dynamic non-English language platform that have been added in the last year to the project.

Here is a list of the changes since 2.9:

1. Added User setting for Wrapup Seconds Override

2. Added new Agent API function audio_playback to play audio files from the audio
store in an active agent session. See AGENT_API.txt doc for more info.

3. Added option to DIDs to allow routing of calls to a redirect extension if
there are no agents available in a specific in-group

4. Added option to DIDs to allow pre-filtering by a specific filter phone group
before the standard filtering process. The call can be redirected to a
specific DID entry if there is a match.

5. Added Wrapup Bypass option to allow or disallow agents to skip the wrapup
screen before the timer is finished. Also added the option to use a
system Script as the Wrap Up Message

6. Added $RS_droppedOFtotal options.php option for the realtime report to allow
the drops to be calculated out of Total calls instead of just Answers

7. Added ability to use Wrap-Up messages with calls terminated through Hotkeys

8. Integrated all QC code into standard admin code, removing includes as well

9. Added System Setting option to use 24-hour time for callback setting in agent
screen.

10. Added User Group viewable report entry for Front Page System Summary

11. Added archive log search and display in modify lead page

12. Added campaign options to limit number of active callbacks

13. Changed all Agent and Administrative interface text output to use a function
instead of echo.(for dynamic other-language interfaces)

14. Added Admin Utility to split lead lists into smaller lists

15. Added campaign options to minimize QC audited comments without closing the
frame, allow for the comments field to appear under all agent screen
tabs and the dispo screen and the callback date select screen, allow
for the audited comments to be displayed with managers in red and with
a date/time stamp. Also, a campaign option to not display the Previous
Callback panel in the agent screen.

16. Added campaign option to clear the script after call disposition.

17. Added administrative web interface for managing Languages. The language
features are now active in the admin interface as well as in the agent
screen. Language files are available in the "translations" directory
in the source code, as well as on this website:
http://vicidial.org/translations/

18. Added No Agent URL option override for Lists

19. Added CPD Unknown Action option to Campaigns

20. Added new user option to allow administrative users to search for leads
systemwide even in lists belonging to campaigns that the user's User
Group settings don't allow them to view

21. Added Local Call Time option for Lists to further restrict call times
already set in the campaign.

22. Added Manual Dial Lead Search Filter option to limit the search of manual
dials to within one campaign's lists.

23. Added NAME as an agent screen Status Display variable

24. The PAUSE and RESUME buttons in the agent screen have been turned into a
single button named "You are paused" or "You are active" depending on
your status. Issue #814

25. Added new LOCK options to Manual Dial Search Checkbox to prevent the agent
from checking or unchecking the search checkbox.

26. Added case-sensitive user ID validation on agent login.

27. Added option in phones and voicemail to display message counts on the
Admin Summary screen.

28. Added Callbacks Bulk Move admin utility. Also changed behavior of the
removal links for callbacks from the callback hold displays for Users,
User Groups, Lists and Campaigns.

29. Added DYN filename prefix for non-TTS dynamic files to be used for answering
machine message. For instance using DYN--A--user--B-- for agent 1234
would look for a file named 1234.wav in your audio store to play.

this looks amazing. We have installed vicidial with goautodial .iso. How do we upgrade to the newest version of vicidial?

The easiest thing would be to use the ViciBox ISO instead(http://www.vicibox.com). But if you want to upgrade from GoAutoDial you can follow the UPGRADE instructions included in the vicidial codebase for this 2.11 release.

In this version the Custom Field doesn't work... We back to the same error: "ERROR: no custom list fields table"
Or just happended to me? I use the lastest VICIBox and then Upgrade with the SVN.

Issuing this command:

Code: Select all

vicibox-upgrade


Before the upgrade I make a custom field, but seems like the VICIDial can't create the table:

Code: Select all

MariaDB [(none)]> show databases;
+--------------------+
| Database           |
+--------------------+
| information_schema |
| asterisk           |
| mysql              |
| performance_schema |
| test               |
+--------------------+
5 rows in set (0.00 sec)

MariaDB [(none)]> use asterisk;
Database changed
MariaDB [asterisk]> show tables;
+--------------------------------------+
| Tables_in_asterisk                   |
+--------------------------------------+
| audio_store_details                  |
| call_log                             |
| call_log_archive                     |
| callcard_accounts                    |
| callcard_accounts_details            |
| callcard_log                         |
| conferences                          |
| contact_information                  |
| dialable_inventory_snapshots         |
| groups_alias                         |
| inbound_email_attachments            |
| inbound_numbers                      |
| live_channels                        |
| live_inbound                         |
| live_inbound_log                     |
| live_sip_channels                    |
| nanpa_prefix_exchanges_fast          |
| nanpa_prefix_exchanges_master        |
| nanpa_wired_to_wireless              |
| nanpa_wireless_to_wired              |
| park_log                             |
| parked_channels                      |
| phone_favorites                      |
| phones                               |
| phones_alias                         |
| recording_log                        |
| server_performance                   |
| server_updater                       |
| servers                              |
| system_settings                      |
| twoday_call_log                      |
| twoday_recording_log                 |
| twoday_vicidial_agent_log            |
| twoday_vicidial_closer_log           |
| twoday_vicidial_log                  |
| twoday_vicidial_xfer_log             |
| user_call_log                        |
| vicibox                              |
| vicidial_admin_log                   |
| vicidial_agent_log                   |
| vicidial_agent_log_archive           |
| vicidial_agent_skip_log              |
| vicidial_agent_sph                   |
| vicidial_api_log                     |
| vicidial_api_log_archive             |
| vicidial_auto_calls                  |
| vicidial_avatar_audio                |
| vicidial_avatars                     |
| vicidial_call_menu                   |
| vicidial_call_menu_options           |
| vicidial_call_notes                  |
| vicidial_call_notes_archive          |
| vicidial_call_time_holidays          |
| vicidial_call_times                  |
| vicidial_callbacks                   |
| vicidial_callbacks_archive           |
| vicidial_campaign_agents             |
| vicidial_campaign_cid_areacodes      |
| vicidial_campaign_dnc                |
| vicidial_campaign_hotkeys            |
| vicidial_campaign_server_stats       |
| vicidial_campaign_stats              |
| vicidial_campaign_stats_debug        |
| vicidial_campaign_statuses           |
| vicidial_campaigns                   |
| vicidial_campaigns_list_mix          |
| vicidial_carrier_log                 |
| vicidial_carrier_log_archive         |
| vicidial_chat_archive                |
| vicidial_chat_log                    |
| vicidial_chat_log_archive            |
| vicidial_chat_participants           |
| vicidial_closer_log                  |
| vicidial_closer_log_archive          |
| vicidial_comments                    |
| vicidial_conf_templates              |
| vicidial_conferences                 |
| vicidial_configuration               |
| vicidial_cpd_log                     |
| vicidial_custom_cid                  |
| vicidial_custom_leadloader_templates |
| vicidial_daily_max_stats             |
| vicidial_daily_ra_stats              |
| vicidial_dial_log                    |
| vicidial_dial_log_archive            |
| vicidial_did_agent_log               |
| vicidial_did_agent_log_archive       |
| vicidial_did_log                     |
| vicidial_did_ra_extensions           |
| vicidial_dnc                         |
| vicidial_drop_rate_groups            |
| vicidial_email_accounts              |
| vicidial_email_list                  |
| vicidial_email_log                   |
| vicidial_extension_groups            |
| vicidial_filter_phone_groups         |
| vicidial_filter_phone_numbers        |
| vicidial_grab_call_log               |
| vicidial_hopper                      |
| vicidial_inbound_dids                |
| vicidial_inbound_group_agents        |
| vicidial_inbound_groups              |
| vicidial_ivr                         |
| vicidial_language_phrases            |
| vicidial_languages                   |
| vicidial_lead_filters                |
| vicidial_lead_recycle                |
| vicidial_lead_search_log             |
| vicidial_lead_search_log_archive     |
| vicidial_list                        |
| vicidial_list_alt_phones             |
| vicidial_list_pins                   |
| vicidial_list_update_log             |
| vicidial_lists                       |
| vicidial_lists_custom                |
| vicidial_lists_fields                |
| vicidial_live_agents                 |
| vicidial_live_chats                  |
| vicidial_live_inbound_agents         |
| vicidial_log                         |
| vicidial_log_archive                 |
| vicidial_log_extended                |
| vicidial_log_extended_archive        |
| vicidial_log_noanswer                |
| vicidial_log_noanswer_archive        |
| vicidial_manager                     |
| vicidial_manager_chat_log            |
| vicidial_manager_chat_log_archive    |
| vicidial_manager_chats               |
| vicidial_manager_chats_archive       |
| vicidial_manual_dial_queue           |
| vicidial_monitor_calls               |
| vicidial_monitor_log                 |
| vicidial_music_on_hold               |
| vicidial_music_on_hold_files         |
| vicidial_nanpa_filter_log            |
| vicidial_nanpa_prefix_codes          |
| vicidial_outbound_ivr_log            |
| vicidial_outbound_ivr_log_archive    |
| vicidial_override_ids                |
| vicidial_pause_codes                 |
| vicidial_phone_codes                 |
| vicidial_postal_codes                |
| vicidial_process_trigger_log         |
| vicidial_process_triggers            |
| vicidial_qc_agent_log                |
| vicidial_qc_codes                    |
| vicidial_remote_agent_log            |
| vicidial_remote_agents               |
| vicidial_report_log                  |
| vicidial_screen_labels               |
| vicidial_scripts                     |
| vicidial_server_carriers             |
| vicidial_server_trunks               |
| vicidial_session_data                |
| vicidial_shifts                      |
| vicidial_state_call_times            |
| vicidial_stations                    |
| vicidial_status_categories           |
| vicidial_statuses                    |
| vicidial_territories                 |
| vicidial_timeclock_audit_log         |
| vicidial_timeclock_log               |
| vicidial_timeclock_status            |
| vicidial_tts_prompts                 |
| vicidial_url_log                     |
| vicidial_urls                        |
| vicidial_user_closer_log             |
| vicidial_user_groups                 |
| vicidial_user_log                    |
| vicidial_user_territories            |
| vicidial_user_territory_log          |
| vicidial_users                       |
| vicidial_voicemail                   |
| vicidial_webservers                  |
| vicidial_xfer_log                    |
| vicidial_xfer_presets                |
| vicidial_xfer_stats                  |
| vtiger_rank_data                     |
| vtiger_rank_parameters               |
| vtiger_vicidial_roles                |
| web_client_sessions                  |
| www_phrases                          |
+--------------------------------------+
183 rows in set (0.00 sec)



Suggestions or ideas? I really need to create a form to get extra data from the reports...

we did it with the help document inside doc folder. there is a forum topic on it as well. viewtopic.php?f=4&t=34245

After upgrade, the custom fields are there and working fine. we also made a mistake at first by running perl ./install.pl first and later realized that we need to run the database upgrade script also.

The new translation system is sweet!

However i could not figure out how to use the translated buttons?

Also when you login as agent you get a language picker after you login but what about translation of the first fields you see, like phone login and phone password?

The system will use whatever the user has set as their language to display the initial login screen. If you login and change it you will notice this when you log in a second time.

I logged in and out multiple times via different browsers and even did a hard refresh but i'm not getting the translated buttons. Also the login screen stays in English even though i have set Dutch in my user profile.

Well, I just logged in using Dutch and the buttons and login text showed up as Dutch, so I know it can work if the phrases are set properly.

Ahaaa i forgot that the buttons need phrases too. It's been a while since i worked on the translation. The buttons work now. By the way i uploaded that new pause/resume button to the issue tracker.

Also when logging out and back in it translates some of the login texts but some still remain in English:

http://ctrlv.in/609930

Also some other texts in the agent screen can't be translated:

http://ctrlv.in/609932
http://ctrlv.in/609933

Those are translatable on my system, so you might just need to search through the available translation files to find what the exact phrases are.

Thanks i managed to translate almost everything with the translation file. The reason it didn't work for those fields is becauses these symbols were missing > : and +

One problem is the phrase "User Login:". I can't get it to translate properly. See here:
http://ctrlv.in/610830

Also, it only translates the phone login and User login and User Password and Campaign fields after you login and logout and login again. I think it would need a cookie to remember the users language setting?

You bring up a good point, if there is no user login yet, the language will always be English because the script has no User to pull the selected language from.

I hate using cookies, so a new System Setting giving you the ability to set a default language is probably the best answer for that.

Could you add a new ticket to the Issue Tracker for this please, and I will take care of this over the next week.

I just went ahead and added a new Default Language option to System Settings for this very purpose in svn/trunk. If you can upgrade, give it a try and let me know what you think.

Thanks!

Thanks Matt. I will try to do an SVN update later tonight when the server is not in use and let you know. Also i love how the new language system allows you to see instantly what you've changed, this makes it much easier to make changes and make slow progress.

Yes, the new language system is great

It took months to integrate, but now we really have a great and flexible system for on-the-fly language management.

Well i did the upgrade and the System language setting works fine. Only i still can't translate User Login: for some reason.

http://ctrlv.in/611580

See my earlier paste, i have the exact phrase from the translation file but still it won't budge. I noticed that if there is a space in front it won't work either but that's not the case here:

http://ctrlv.in/610830

Oh, and also it seems my company logo accidentally wound up in the SVN trunk i think? You should replace that with the regular vicidial logo.

"User Login" is what you should be using. It's different for that one field, no semi-colon.

Not sure about the logo, What file is it?

I don't see the logo anymore, must have been a cache problem. Thanks finally got the User Login label translated.

Also i love how the new language system allows you to see instantly what you've changed

Hi Matt, somehow i can't translate 'Choose file', 'File Chosen' and '(override template setting)'. Do you have any suggestions? I can't find these in the phrases file either.

http://imgur.com/elmeWMq

What does the override template setting do anyway? Could not find info about it in the help files.

That's HTML, those quotes are nowhere in the Vicidial code, so your web browser is generating that text. I'm not sure if that can be overridden, or if so, how.

No i just placed those quotes here in this thread, in the interface there aren't any quotes.

I didn't mean literal quotes I meant phrases, those phrases aren't in the code, they are a result of HTML for the "input type=file" and are generated by your browser.

Ah i see, well i'm making progress. The whole admin interface is translated almost. But the help files will be another thing....

Sounds like you are making good progress! As for the Help phrases, there are quite a lot of those. I would suggest pacing yourself

Yup, it's a process of months before it's all done.

Realtime main screen:



I can't seem to translate the text i see when i press the + symbol behind the agent name. Is that correct?

PS1: Also, when will the entire system get a new font? This retro look needs serious updating...
PS2: The columns and headers of the logged in agents don't line up correctly with each other as you can see
PS3: For some reason this phrase refuses to be translated: This campaign has $active_leads leads to be dialed in those lists|Binnen deze campagne zijn er $active_leads belbare adressen in de actieve lijsten
PS4: Can't get this sentence translated in Basic campaign view:

But works fine in Detail Campaign view:

What version and build are you running?

As far as the font, it's a fixed-font format using PRE in HTML so that's the way it shows up. Switching to tables is a possibility, but it would take quite a bit of work. We are actually working on a new visualization for the real-time screen in our free time.

As for the Plus symbol content, that is generated by the API I believe, so might be why it isn't translatable.

For the PS3-4, I'll get that fixed in my next svn/trunk commit.

Hi Matt,

Version:

Versie: 2.12b0.5
SVN Version: 2368
DB Schema Version: 1427
DB Schema Update Date: 2015-08-07 12:12:09

Let me know when i can upgrade the SVN to test those fixes.

Maybe ViCidial could partner with a 3rd party provider to generate beautiful reports? Not sure if that would be feasable. I think a lot of manager would love to see more eye candy like reports and also build their own dashboards.

Awesome to hear about the realtime report. If you can please add a column that shows the sales per agent for that day and possible a sales per hour ratio (from the team performance report).

I also have an update on this bug: viewtopic.php?f=4&t=34722&p=118926#p118926

Those Admin translation fixes should be in svn/trunk now.

As for prettier reports, we have had companies approach us with pretty and/or customizable reporting solutions. They are usually an ASP solution meaning you have to pay per month to have access to them, and they are usually very slow, or require additional resources to function.

As for the sales-per-hour column on the real-time report, that would actually require quite a bit of work to do properly. Consider that we have clients with 300+ agents, 12 million leads, placing 500,000 calls in a day and thousands of sales. Along with that, they have 50 computers with the real-tine screen open. Adding sales numbers for agents to that screen would require caching them for each agent per campaign and in-group just like calls are cached. It would also require new code in several places to update those sales numbers. Probably all together it would be an 8 hour project.

Hello,

Preview Dialing is not working in vicidial 2.11rc1.

Please let know what we need to do for make preview dialing works

Thanks
Isravel

You need to open a separate ticket for your preview dialing issue.

That said, I just tested Preview Dialing on our test system and it works just fine.

Added option to DIDs to allow routing of calls to a redirect extension if
there are no agents available in a specific in-group

where can we get, or how can we upgrade to VERSION: 2.12-494c BUILD: 160731-1102? Thanks!

Use SVN:

http://wiki.vicidial.org/doku.php?id=svn

thanks matt!