Page 1 of 1

Call Menu Reports

PostPosted: Mon Apr 20, 2015 10:34 am
by ZeeTech
Hi
I have configured call menu for an inbound campaign and it is working fine, i need to generate reports for this call menu but IVR reports shows nothing.
So advise how to generate reports for call menu

Call Flow.
Inbound Call from SIP trunk - > DID -> Call Menu
Option 1 - Play Prompt -> Hangup
Option 2 - Play Prompt -> Hangup
Option 3 - Play Prompt -> Hangup
Option 0 - Transfer to Agent -> Inbound Group.

Vicidial VERSION: 2.12-479a, BUILD: 150313-0912
asterisk 1.8, libpri version: 1.4.15 with DAHDI Version: 2.6
Dell R720 – No additional hardware.

Re: Call Menu Reports

PostPosted: Mon Apr 20, 2015 4:39 pm
by mflorell
Are you logging the DTMF in the call menu?(it's an option you can set)