vicidial.org

by **muyousif** » Fri Jul 17, 2015 1:44 pm

Hi Guys, currently when all agents are in pause status, system puts all callers on hold, is there a possibility system forwards them to voicemail box if all agents are in pause status???

by **muyousif** » Fri Jul 17, 2015 1:48 pm

sorry forget to mention... this is for incoming callers.

ViciBox Redux v.6.0.3-141118
VERSION: 2.12-493a
BUILD: 150703-2105

by **fibres** » Sun Jul 19, 2015 12:55 pm

You need to goto Inbound in the admin interface.

Click on the ingroup your using.

Find "No Agents No Queueing:" and set to NO_PAUSED

Then on the item below which should be "No Agent No Queue Action:" select "voicemail" Once that is selected the option below should change and allow you to select which mailbox to send calls to.

Hope this helps!

by **williamconley** » Fri Jul 24, 2015 12:57 am

Good post fibres! 8-)

by **muyousif** » Tue Jul 28, 2015 9:09 am

Thanks for the help. It worked :-)

vicidial.org

System putting calls on hold

System putting calls on hold

Re: System putting calls on hold

Re: System putting calls on hold

Re: System putting calls on hold

Re: System putting calls on hold

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