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System putting calls on hold
Posted:
Fri Jul 17, 2015 1:44 pmby muyousif
Hi Guys, currently when all agents are in pause status, system puts all callers on hold, is there a possibility system forwards them to voicemail box if all agents are in pause status???
Re: System putting calls on hold
Posted:
Fri Jul 17, 2015 1:48 pmby muyousif
sorry forget to mention... this is for incoming callers.
ViciBox Redux v.6.0.3-141118
VERSION: 2.12-493a
BUILD: 150703-2105
Re: System putting calls on hold
Posted:
Sun Jul 19, 2015 12:55 pmby fibres
You need to goto Inbound in the admin interface.
Click on the ingroup your using.
Find "No Agents No Queueing:" and set to NO_PAUSED
Then on the item below which should be "No Agent No Queue Action:" select "voicemail" Once that is selected the option below should change and allow you to select which mailbox to send calls to.
Hope this helps!
Re: System putting calls on hold
Posted:
Fri Jul 24, 2015 12:57 amby williamconley
Good post fibres!
Re: System putting calls on hold
Posted:
Tue Jul 28, 2015 9:09 amby muyousif
Thanks for the help. It worked
