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Hi techs, thanks for such amazing piece of software, I am currently using it for 20 agents in cluster setup i.e. one DB + web server and one telephony server. In next week we are growing to 80 agents. I am little bit confused about ratio dialing. Earlier I was using 1:1 ratio but my agents were waiting for longer time so I increased it to 1.5. Now vicidial dialing more calls for waiting agents. According to my understandings, I may be wrong , if dial level is 1.5 and waiting agents are 2 then system will dial 3 calls. But what will happen if I set dial level to 1.1 or 1.3 or 1.8. I want to understand this calculation or formula
How vicidial will decide how many calls need to dial?

I observed following statistics in real time report with dial level 1.5 and drop percentage limit 3% configured in campaign settings.

1 agents waiting : 5 calls rings : Dial level 1.250 : Dropped percentage 23.10% (drop percentage is acceptable to me)
2 agents waiting : 5 calls rings : Dial level 1.250
4 agents waiting : 6 calls rings : Dial level 1.250
4 agents waiting : 8 calls rings : Dial level 1.250

Kindly help me by giving clear explanation of this. How this works

Sorry here are my Vicidial details


ViciBox Redux v.6.0.3-141118
VERSION: 2.12-493a
BUILD: 150703-2105

Have you tried using the ADAPT dial methods?

Have you read the Vicidial Manager Manual?

Yes Matt, I read the vicidial Manager manual and posts on forums. According to my understanding, Ratio dialing dials lines equal to active agents multiply by auto dial level. What are meant by active agents? non paused agents or agents waiting for calls or agents in calls, queues?
Actually I am managing this call center for a company and their manager actually want to know how vicidial calculates this process when using ratio dialing. As I mentioned in my first post

1 agents waiting : 5 calls rings : Dial level 1.250 : Dropped percentage 23.10% (drop percentage is acceptable to me)
2 agents waiting : 5 calls rings : Dial level 1.250
4 agents waiting : 6 calls rings : Dial level 1.250
4 agents waiting : 8 calls rings : Dial level 1.250

So I am little bit confused how for 4 agents it's dialing 6 calls and again for 4 agents it's dialing 6 calls. I hope you understand my question

I would really need to see all of the settings in the green section on the Campaign Detail Modify page to explain how it works.

Please find it.

I really can't say, I guess you would need to watch the ASTVDauto screen as it runs, that is the process that calculates the calls to dial.

Thanks Matt for your quick response, how I can check ASTVDauto screen?

Thanks a lot Matt for pointing me in right direction. Now I can see how RATIO dialing calculates calls for active agents.