Call Transfer to DTMF

[palani.sivagurunathan]

Hi ,

I have installed vicidial and its working for Inbound process . I have developed PHPAGI program in get the credit card details using DTMF . When agent receiving the call in vicidial , call transfer to DTMF program and customer can enter the card detail and save into vicidial DB.

My problem is vicidial answer call uniqueid and DTMF call uniqueid is Different , How can i get the vicidial uniqueid ?

My installation details
1. Single Server
2 . VERSION: 2.12-484a
3 . BUILD: 150429-1222
4 . No other hardware

Please help me

Thanks,
PAlani

[mflorell]

We usually use the CallerIDname as set by Vicidial to keep track of calls. After a call is passed through an in-group it will change the calleridname to a 20-character string with the lead_id as part of it.

[palani.sivagurunathan]

Hi,

Thanks for your reply , How can i assign the CallerIDname in extensions.conf and phpagi program .

Please Advice

Thanks,
PAlani

[palani.sivagurunathan]

Hi ,


Thanks for your help . I get the lead_id in vicidial table.


Thanks,
PAlani

[palani.sivagurunathan]

Hi ,

Customer call connecting to DTMF and customer enter the details , If i want to only Hangup the DTMF call . How to processed on this ?

Please help me

Thnaks,
PAlani