Reg : ANI level queue Priority

[palani.sivagurunathan]

Hi,
I have installed vicidial , its working for inbound process . My doubt is any possibility to assign hight queue priority in ANI level .

For Ex : Any one of ANI number is valuable customer , i need to give first priority of this call .

My installation details
1. Single Server
2 . VERSION: 2.12-484a
3 . BUILD: 150429-1222
4 . No other hardware

Please help me

Thanks,
PAlani

[mflorell]

We usually recommend adding in-groups for each level of priority you want.

[palani.sivagurunathan]

Hi,

I need to give priority for customer ANI , for example particular customer is called to call center regularly i need ti give first priority in queue that ANI . there is any option in vicidial ?



Please help me


Thanks,
PAlani

[mflorell]

We have has clients use the DID Filter URL to do what you are describing, along with a PHP script that will look up the number and determine how it should be routed.

[palani.sivagurunathan]

Hi,

Thanks for your replied .


I have another doubt is . yesterday one customer call is connected to one agent , the agent name is xxxxx . today same customer called , its possible to connect the call in same agent which means xxxxx.

Please help me for this

Thanks,
PAlani

[mflorell]

Automatic routing of a call to the same agent they last talked to is not currently a feature. There is an option to let the customer enter the agent ID and route it to a specific agent that way, but nothing automatic.

[palani.sivagurunathan]

Hi,

Where to customer enter the agent ID . which field to configure on this.


Please Advice


Thanks,
PAlani

[mflorell]

You would use the agi-AGENT-route.agi script in a Call Menu. It's all detailed in the Manager Manual or in the code.

[williamconley]

You could also use the latest version of Vicidial's Filter URL DID Redirect method to send the call to a DID specific to that agent. Requires a custom PHP script, but that script would be outside Vicidial (and thus survive upgrade). And would likely be "Well Received" by the rest of the community should you choose to share it after creation.